cPanel is looking for technical analysts to join our elite group!
Available Shifts: 3PM- 11:30PM, 11PM- 7:30AM
cPanel prides itself on offering data centers and administrators around the world with top rated support, solutions to unique problems, and ongoing support when utilizing cPanel/WHM for Linux. cPanel is looking for technical analysts that will provide great customer support, solutions, and results to data centers and web hosting providers around the world. cPanel’s Technical Analysts are part of an elite group that has graduated from standard “help desk” support to a challenging career focused on supporting a single product.
This is what the job entails:
Technical Performance: Practices the highest levels of competency, effective analysis, and documentation; uses technical knowledge to diagnose problems with systems when they occur while interacting with customers
Maintains successful customer relationships by maintaining a feedback score of 9.20 or greater
Maintains a high level of productivity
Files effective cases
Contributes to Company and Department Documentation efforts
Adheres to the policies and procedures of the company
Maintains a core daily schedule to ensure the efficient operations
Exemplifies the cPanel Core Values of Integrity, Respect, Collaboration and Follow-Through
High School diploma or equivalent
One to two years of Linux/*nix/BSD system troubleshooting or a related certification (RHCE)
One year of web hosting industry experience or other related work preferred
These are the skills we need for this position:
Oral Communication – able to speak clearly and effectively in positive or negative situations to customers and employees
Written Communication – able to communicate effectively in all written work, utilizing proper grammar, spelling, and punctuation
Time Management – able to use time effectively in an unsupervised fashion, pursuing other activities when regular duties have reduced volume; able to complete projects in a timely manner
Planning/Organizing skills – able to prioritize work activities, use time efficiently and work through large projects in a self-motivated manner
Adaptability – able to adapt to changes in the work environment, manage competing demands and able to deal with frequent change, delays or unexpected events
Computer knowledge – computer proficiency, which includes knowledge of word processing and spreadsheet software; strong knowledge of electronic communication systems; able to navigate internet competently
Problem solving skills – able to identify and resolve problems in a timely manner, gather and analyze information skillfully; able to apply independent judgement on regular basis in making decisions
Interpersonal skills – able to interact with co-workers and customers in a courteous, professional and effective manner
Math ability – able to perform basic math operations; able to apply concepts such as fractions, percentages, and rations and apply them to work related situations
Technical Requirements: advanced technical skills which include:Mastery of web server related technologies such as Apache, Nginx, MySQL, PostgreSQL, PHP, Exim, Dovecot and other MTAs, SpamAssassin – configuration and troubleshooting of Bind, DNS, PureFTPD, ProFTPD, Tomcat, Mailman, and SSL
Solid understanding of CentOS/RHEL and their package management tools (Yum & RPM), shell commands, bash scripting, and basic linux security concepts
Bonus Technical Skills: additional consideration given to those who have knowledge in:Ability to compile software such as the Linux Kernel, Apache, and other packages from source code
Ability to configure and build RPM’s
Mastery of web server related technologies such as Nginx, Litespeed, Varnish – configuration and troubleshooting of PowerDNS and CloudLinux
Mastery of cPanel software, configuration and implementation
Travel – Occasional local and/or overnight travel, some by air, specific to training courses or company conferences, may be required
Special consideration will be given to candidates with the following skills:
Configuration and troubleshooting of:cPanel
Customer service experience
In return for all the above, we offer the following:
Full Health, Vision, and Dental coverage
Flexible Spending Account
Free on-site lunch
Casual Working Environment
At our company, we take great pride in our diverse and talented workforce. We recognize that our continued success as a company depends largely on the collective strengths of our employees.
cPanel provides equal employment opportunities to all employees and applicants without regard to race, color, religious creed, sex, national origin, ancestry, citizenship status, pregnancy, childbirth, physical disability, mental disability, age, military status or status as a Vietnam-era or special disabled veteran, marital status, registered domestic partner or civil union status, gender (including sex stereotyping and gender identity or expression), medical condition (including, but not limited to, cancer related or HIV/AIDS related) or sexual orientation in accordance with applicable federal, state and local law. This policy applies to all terms and conditions of employment, including, but not limited to hiring, placement, termination, layoff, recall, transfer, leaves of absence, compensation, and training. Privacy is taken seriously at cPanel, Inc. Information submitted is kept internally and not shared with third parties.
About cPanel, Inc.
cPanel & WHM is The Hosting Platform of Choice for web hosting automation and is written and released by cPanel, Inc. Our software is perfect for everyone from the beginner to the advanced system administrator and provides a stable, customizable platform for web hosting providers. In 2017 we made it easier for application developers to use our software, and in 2018 we're focused on making deployments on the most popular cloud providers as easy as possible.
Working for cPanel, Inc is a joy. Spirited, intelligent, quirky, friendly, adventurous - cPanel employees are all of these things and much more, but with our varied skill sets and personalities, we defy labels. We are a tight-knit team that constantly challenges and encourages one another. Best of all, we sincerely believe in the value of the work that we do. And with 20 years under our belts — we’re not looking to slow down anytime soon.