Overview

Sr. HelpDesk Technician – 0081

Digimarc is the inventor of Digimarc Discover® software and Digimarc Barcode for the automatic identification of virtually any object. We provide a powerful platform to create new applications for retail, consumer goods, publishing, banking, media and entertainment, and more.

We are a global, values-based organization empowering talented engineers and scientists, along with a wide-range of sales, marketing and operations professionals to manage a publicly-traded company consistently ranked as one of Oregon’s best places to work. Will you join us? We are Digimarc: The Barcode of Everything™.

Digimarc is seeking a Sr. Helpdesk Technician. As part of a small, fast paced multi-disciplined team, this individual will perform IT Helpdesk duties for the Beaverton and remote teams. Individual will develop and maintain a competitive laptop/desktop lifecycle that fits within allocated budget; escalate appropriate tickets to team specialists while effectively communicating the problems at hand and the steps already taken to address them; maintain positive vendor relationships; excellent written and verbal communication skills; and ability to communicate technical and business information directly and clearly to co-workers, vendors, contractors and customers.  Be a technical lead for the IT HelpDesk and drive IT HelpDesk initiatives.  Communicate user facing technology changes to the organization effectively.

 

ESSENTIAL FUNCTIONS / RESPONSIBILITIES:

•       Manage and maintain desktop and laptop provisioning systems (SCCM and JAMF)

SCCM, JAMF

•       Manage and maintain desktop and laptop security updates and OS upgrades through SCCM and JAMF

•       Manage and maintain InTune Mobile Device Management (MDM) system

•       Procure desktops, laptops and end user equipment

•       Maintain an inventory system for IT HelpDesk equipment; hardware, software and supplies Support desktop, laptop, and mobile device systems

•       Provide technical Helpdesk support via telephone, remotely, online and face to face

•       Perform diagnostic repairs and hardware/software installations

•       Maintain an inventory system for IT HelpDesk equipment; hardware, software and supplies Support desktop, laptop, and mobile device systems

•       Manage user accounts, computers, and groups in Active Directory, Exchange and Lync/OCS

•       Maintain and support Audio/Video conferencing systems

•       Create, assign and resolve service requests using support workflow and document details based on work performed in ticket tracking system

•       Follow up with users to ensure positive resolution of tickets

•       Create training documentation and guides for end users

•       Build and deploy desktop hardware.

•       Provide user assistance with MS Office, Windows, MAC OSX, SharePoint, Cisco VPN, RDP, Adobe, Symantec, Parallels, and other application software

•       Provide direct technical support to the executive staff

•       Able to troubleshoot user networking issues

•       Lift objects weighing up to 50lbs

•       Change backup tapes

 

QUALIFICATIONS & EXPERIENCE:

•       College or IT trade school degree desired

•       Requires a minimum of 5+ years of related experience

•       2+ certifications in relevant area (Apple, MCTS, …)

•       Substantial understanding of the job, and applies knowledge and skills to complete a wide range of tasks

•       As a skilled specialist, completes tasks in creative and effective ways

•       Works on assignments requiring considerable judgment and initiative in resolving issues or in making recommendations

•       Understands implications of work and makes recommendations for solutions

•       Self-motivated and works well with limited daily instruction or task management

•       Determine methods and procedures on new assignments

•       Alignment with the core Digimarc values of Knowledge, Caring, Loyalty, Integrity, Commitment, and Innovation in a fun, fast paced working environment

 

Digimarc is an equal opportunity employer and considers qualified applicants for employment without regard to race, gender, age, color, religion, disability, veteran status, sexual orientation, gender identity, or any other protected factor.

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.